RETURNS + REFUNDS
Return Policy
All sales are final. We do not accept returns or exchanges on any items once an order has been placed and fulfilled, except as required by law (see EU exception below).
Please review your order carefully before completing your purchase, including sizing, specifications, and item details, as we are unable to accept items back for refund or exchange.
Damages and issues
Please inspect your order upon reception and contact us immediately at info@survivalofthethiccest.com if the item is defective, damaged, or if you receive the wrong item. Because items are shipped directly from our supplier, we'll need to submit a claim on your behalf to process a replacement or refund.
To help us do this, please include the following when you contact us:
- Clear photos or video of the damaged, defective, or incorrect item
- Photos of the packaging the item arrived in
- Your order number
Once we have this information, we will submit a claim to our supplier for review. If the claim is approved, we will arrange a replacement or refund as appropriate. Please note that because this process involves a third party, resolution times may vary, and approval is ultimately at the supplier's discretion.
European Union 14-day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as required by EU law. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
Refunds are only issued in cases of verified damage, defect, or shipping error approved through the claims process above, or where required under the EU cooling off period above. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
